1. Overview

This Shipping & Delivery Policy outlines how Afrik Import & Export Group Pty Ltd (“Company,” “we,” “our,” or “us”) manages the shipment, handling, and delivery of goods. By placing an order or engaging our services, you agree to the terms described in this policy.

2. Shipping Coverage

Afrik Import & Export Group Pty Ltd provides shipping and delivery services both domestically and internationally, subject to applicable laws, customs regulations, and logistical constraints. Shipping availability may vary depending on the destination, type of goods, and regulatory requirements.

3. Order Processing

  • Orders are processed upon confirmation of payment or as per agreed contractual terms.
  • Processing times may vary depending on product availability, order volume, documentation requirements, and compliance checks.
  • Clients are responsible for providing accurate shipping details and documentation.

4. Shipping Methods

We utilize reputable third-party logistics providers, freight forwarders, shipping lines, and transport partners to ensure safe and efficient delivery. Shipping methods may include:

  • Sea freight
  • Air freight
  • Road transport
  • Multimodal logistics solutions

The most appropriate shipping method is selected based on cost, urgency, and cargo requirements.

5. Delivery Timeframes

  • Delivery timelines provided are estimates only and not guaranteed.
  • Actual delivery times may be affected by customs clearance, port congestion, weather conditions, government regulations, or force majeure events.
  • Afrik Import & Export Group Pty Ltd shall not be held responsible for delays beyond its reasonable control.

6. Shipping Costs and Charges

  • Shipping costs are calculated based on weight, volume, destination, shipping method, and handling requirements.
  • Additional charges may apply for customs duties, taxes, port fees, insurance, and special handling.
  • All shipping-related costs will be communicated prior to dispatch or included in the invoice where applicable.

7. Customs, Duties, and Taxes

  • International shipments are subject to customs inspections and clearance procedures.
  • Clients are responsible for all applicable customs duties, taxes, import/export fees, and compliance with local regulations unless otherwise agreed in writing.
  • Delays caused by customs authorities are outside our control.

8. Risk of Loss and Title Transfer

  • Risk of loss or damage to goods transfers to the client in accordance with the agreed Incoterms or contractual terms.
  • Unless otherwise specified, risk typically passes upon dispatch or delivery to the carrier.
  • Title to goods transfers as defined in the relevant sales or shipping agreement.

9. Inspection and Acceptance

  • Clients must inspect goods upon delivery.
  • Any visible damage, shortages, or discrepancies must be reported in writing within 48 hours of receipt.
  • Failure to notify us within this timeframe may be deemed acceptance of the goods.

10. Damaged or Lost Shipments

  • In the event of damage or loss, clients must provide supporting documentation, including photographs and delivery records.
  • Claims may be subject to the carrier’s policies and insurance coverage.
  • Afrik Import & Export Group Pty Ltd will assist with claims but is not liable for carrier-related losses beyond applicable limits.

11. Failed or Delayed Deliveries

  • Failed deliveries due to incorrect address details, unavailable recipients, or refusal to accept delivery may result in additional charges.
  • Re-delivery or storage fees will be the responsibility of the client.

12. Warehousing and Storage Before Delivery

  • Goods may be stored temporarily in our warehouse pending dispatch or clearance.
  • Storage duration and fees, if applicable, will be communicated in advance or governed by a separate warehousing agreement.

13. Force Majeure

Afrik Import & Export Group Pty Ltd shall not be liable for failure or delay in shipping or delivery due to events beyond reasonable control, including but not limited to natural disasters, strikes, war, pandemics, government actions, or supply chain disruptions.

14. Policy Modifications

We reserve the right to amend or update this Shipping & Delivery Policy at any time without prior notice. Updates will take effect upon posting on our website.